Store Policy

Written below is a general and summarized version of our policy available to the public.

The design contract (which is sent after orders are placed) provides a more thorough and detailed breakdown of our policy for clients. 

 

PAYMENTS: If you are interested in any service, you must purchase the service of your choice before the start of any project. Deposits are no longer accepted. All orders must be placed on the website. Rush orders fees are only permitted for some projects on the website. (We at Goddess Graphics take pride in developing quality work which requires time). 

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INQUIRIES: For further inquiries or questions, you are always welcome to email us at support@goddessgfx.com (you are only allowed to inquire about services available on the website). Projects will not be established via email or text. 

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CONTRACTS: All contracts are sent to your email immediately after purchasing a service. They must be signed within 48 hours of purchase. Failure to do so will result in project termination and no refund. If there is a breach in the contract, you will receive no refund, project termination, and be banned from future services.

NOTE: Upon purchasing, you will be prompted to accept and agree to our Terms and Conditions, Privacy Policy, and Refund Policy. It is a required field that must be checked before orders are placed. 

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EXCHANGE OF INFORMATION: Once a purchase is made, Goddess Graphics will email you with further information regarding your next steps. You must provide business information, high-quality images, and other files via EMAIL ONLY. This information is not to be submitted through text, social media, direct messages, etc. 

NOTE: ALL images must be high-quality photography and professionally done. We will not accept mobile images or low-quality graphics. This goes for product photography also. Please have your images ready to provide before the start of your project. Thank you. 

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REVISIONS: You are allowed up to TWO revisions before additional fees are required. Be sure to check for all information needed before the first round of drafts are sent. This will help to avoid accruing extra fees. 

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TURNAROUND TIME + PROJECT DURATION: Turnaround time varies with each project and is subject to change (be sure to read product description in full for more info). Turnaround time does not begin when the order is placed. Your turnaround time begins when the contract has been signed and ALL information for the project has been sent. The project will NOT begin even if partial information has been sent over (this includes images or other important details). The quality of our work requires time and we strive to give our clients the best work and service possible. 

PLEASE NOTE: We do not work on holidays and outside of business hours. It is imperative that you understand our business hours when calculating turnaround times. To view our hours of operation, click here.

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CANCELLATIONS: Cancellations must be made within 48 hours after purchase with a written notice. Failure to do so will result in project termination and NO refund. If the designer is unable to provide services (start, during, or after), the project will be terminated and you will receive a FULL refund. No contact or response within 48 hours will also result in project termination, no refund, and being banned from future services. 

Please Note: Before any order cancellations, Goddess Graphics will reach out to you again (max: TWICE) after the first project email has been sent, giving you a chance to continue with the project. Failure to respond then, will lead to project termination and order cancellation with NO REFUND.

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REFUNDS: All payments are non-refundable unless there is a breach of contract. Buyer's remorse is not a viable reason for refunds. For more details, view Refund Policy.

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COMMUNICATION:

All communication will occur via email or official business channels only.

Clients are expected to respond within 48-72 hours during active projects.

Failure to respond within 7 business days may result in project termination without refund.

Clients are not permitted to contact or chat with the designer after hours unless approved by the designer. If contacted after hours, you will not receive a response until the following day during hours of operation.

If there is an emergency, please call 911.

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See Terms and Conditions, Privacy Policy, and Refund Policy