Store Policy

Written below is a general and summarized version of our policy available to the public.

The design contract (which is sent after orders are placed) provides a more thorough and detailed breakdown of our policy for clients. 

 

PAYMENTS: If you are interested in any service, you must purchase the service of your choice before the start of any project. Deposits are no longer accepted. All orders must be placed on the website. Rush orders fees are only permitted for some projects on the website. (We at Goddess Graphics take pride in developing quality work which requires time). 

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INQUIRIES: For further inquiries or questions, you are always welcome to email us at support@goddessgfx.com (you are only allowed to inquire about services available on the website). Projects will not be established via email or text. 

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CONTRACTS: All contracts are sent to your email immediately after purchasing a service. They must be signed within 48 hours of purchase. Failure to do so will result in project termination and no refund. If there is a breach in the contract, you will receive no refund, project termination, and be banned from future services.

NOTE: Upon purchasing, you will be prompted to accept and agree to our Terms and Conditions, Privacy Policy, and Refund Policy. It is a required field that must be checked before orders are placed. 

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EXCHANGE OF INFORMATION: Once a purchase is made, Goddess Graphics will email you with further information regarding your next steps. You must provide business information, high-quality images, and other files via EMAIL ONLY. This information is not to be submitted through text, social media, direct messages, etc. 

NOTE: ALL images must be high-quality photography and professionally done. We will not accept mobile images or low-quality graphics. This goes for product photography also. Please have your images ready to provide before the start of your project. Thank you. 

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REVISIONS: You are allowed up to TWO revisions before additional fees are required. Be sure to check for all information needed before the first round of drafts are sent. This will help to avoid accruing extra fees. 

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TURNAROUND TIME + PROJECT DURATION: Turnaround time varies with each project and is subject to change (be sure to read product description in full for more info). Turnaround time does not begin when the order is placed. Your turnaround time begins when the contract has been signed and ALL information for the project has been sent. The project will NOT begin even if partial information has been sent over (this includes images or other important details). The quality of our work requires time and we strive to give our clients the best work and service possible. 

PLEASE NOTE: We do not work on holidays and outside of business hours. It is imperative that you understand our business hours when calculating turnaround times. To view our hours of operation, click here.

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PROJECT INACTIVITY & REACTIVATION

Consistent communication is required to ensure timely completion of all projects. Failure to communicate, submit required materials, or respond to project-related correspondence will result in the project being marked as inactive and subject to reactivation and termination policies.

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Inactivity & Reactivation:

All reactivation fees are outlined in the Project Inactivity & Reactivation Policy and must be paid prior to resuming any work.

• Clients who have signed their contract but fail to communicate or provide required project details will be subject to the following:

  • 30 days of inactivity: Reactivation fee required

  • 60 days of inactivity: Increased reactivation fee required

  • 90 days of inactivity: Project will be officially terminated and will require full repurchase to restart

Note: After the designer and client have come to an agreement, a reactivation fee will be sent as an invoice. 

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Inactivity is defined as a lack of communication, missing required submissions, or failure to respond to project-related correspondence.

For clients who have not signed their contract and/or failed to communicate after purchase:

• Clients are required to sign their contract and begin communication within 48 hours of purchase.

• Failure to do so will result in automatic project cancellation with no refund issued.

 

CANCELLATIONS/PROJECT TERMINATION:

Either party may terminate this contract at any time for any reason they deem necessary with written notice (please read the penalties below).

 

The client will only be given up to 48 hours to cancel the project/order or terminate the contract with a written notice and full refund. The order must be manually canceled by the designer.

Failure to sign the contract or communicate within the 48-hour window, will result in order cancellation, project termination, and NO refund from the designer.

• Please Note: The designer will reach out to the client a maximum of two times before proceeding with order cancellation. This allows clients the opportunity to continue the project.

 

Client-Initiated Pause or Delay:

If the Client chooses to pause or delay the project at any stage, written notice must be provided. The project will be placed on hold and may be subject to reactivation fees depending on the duration of inactivity.

 

If the Client is unable to continue the project for personal reasons, the Client remains responsible for the full project total. Special circumstances may be reviewed at the Designer’s discretion.

 

Project Cancellation:

• If the Client chooses to discontinue the project at any phase, all payments made are non-refundable, and the Client remains responsible for any outstanding balance.

• If the Designer chooses to cancel the project at any phase, a full refund of all payments made (including any revision fees) will be issued.

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REFUNDS: All payments are non-refundable unless there is a breach of contract. Buyer's remorse is not a viable reason for refunds. For more details, view Refund Policy.

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COMMUNICATION:

All communication will occur via email or official business channels only.

Clients are expected to respond within 48-72 hours during active projects.

Failure to respond within 7 business days may result in project termination without refund.

Clients are not permitted to contact or chat with the designer after hours unless approved by the designer. If contacted after hours, messages and emails will be answered in the order it was received the following business day.

If there is an emergency, please call 911.

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See Terms and Conditions, Privacy Policy, and Refund Policy