FAQ

No. Projects do not start immediately when the order is placed. Projects begin after the design contract has been signed and ALL information needed for the project has been sent via email. Failure to sign the contract will result in order cancelation and NO REFUND. Failure to send the required information needed before the start of the project will result in delay and turnaround time extension.

After your order is placed, you will receive an order confirmation email along with a separate email sent by the designer. The second email includes the contract that is required to be signed before the start of the project and additional questions that are required to be answered before hand. If preferred, a Google drive folder will also be shared with you to exchange files. For website projects, A Google document will be included in the folder. You will be permitted to answer the questions in the document before the start of the project. Failure to provide any of the following within the 48 hours window (more details here) will result in project termination, order cancellation, and NO REFUND. NOTE: to avoid order cancelation, we advise you to the designer immediately explaining why you are unable to complete the following tasks.

Turnaround times are referred to as "the duration it takes to complete a process from start to finish". When counting turnaround times for design projects, you must always refer to Goddess Graphics' hours of operation. Our hours of operation are as followed: HOURS OF OPERATION: Mon| Tue | Thurs | Fri: 9:00am-5pm Wednesday: 10am-2pm Sat: 12pm-3pm Sun: CLOSED Turnaround time DOES NOT begin when an order is placed. Turnaround time begins when the contract has been signed and resent, and the project details and other information has been provided to the designer. Please Note: The day the order is placed does not count as a business day. Goddess Graphics does not work 24 hours a day, 7 days a week.

Any additional revisions, project scope changes, add-ons, custom services, or services that are not currently available for purchase through the website must first be discussed and approved by the designer.Once the service or fee has been approved, you will receive a separate invoice with the amount due and payment instructions.If you are unable to pay an invoice through the standard payment method for any reason, such as a payment not processing, waiting on a replacement card, or needing to use an alternate payment method like Apple Pay, you must contact the designer and receive approval before attempting to pay another way. Alternate payment arrangements are not automatic and must be approved on a case-by-case basis.Please do not send payment for unapproved services, fees, add-ons, or through an alternate payment method without first receiving confirmation from the designer. Furthermore, do not assume that a requested add-on can automatically be added to your project. All additional work must be confirmed by the designer before payment is submitted.